Returns & Exchanges
At THENX, we are dedicated to your fitness journey and want to ensure you are fully satisfied with your gear. If your equipment or apparel doesn't meet your expectations, you can return or exchange your items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Ensure all items are in their original, unused condition with tags attached, and place them securely in the original packaging if possible.
Label and Ship
Print the prepaid shipping label provided through the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing